Return Policy

The John Deere Promise states: “If you are dissatisfied with your new purchase, you may bring it back to your dealer for repair or another unit or your money back.” The provisions of the John Deere Promise are: 1. The John Deere Promise applies during the first 30 days of ownership by the original retail purchaser of the following units: All Covered Products:

New Residential Walk-Behind Mowers - Lawn Tractors - Lawn and Garden Tractors - Residential EZTrak™ Mowers - Residential ZTrak™

For purchases made between 1 October 2023 and 31 March 2024, the John Deere Promise 30-day period does not start until the beginning of use by the owner or 1 April 2024, whichever is earlier. B. For purchases made between 1 April 2024 and 30 September 2024, the John Deere Promise 30-day period starts on the date of the actual retail sale to the original purchaser. 2. The John Deere Promise applies only to products used in homeowner applications. The John Deere Promise does not apply to products used commercially. 3. The John Deere Promise is null and void if the product has been damaged due to any neglect or abuse. 4. The John Deere Promise is applicable only to products purchased from an authorized John Deere Dealer. It does not apply to products purchased from The Home Depot or Lowes, which have their own return policies. 5. The John Deere Promise is applicable only when the original purchaser returns the product to the dealership from which it was purchased. 6. The provisions of the Limited Warranty for new John Deere Turf & Utility Equipment, in effect at the time of retail sale to the original retail purchaser, also apply.

Used equipment is sold as is subject to customer inspection unless otherwise stated due to purchased warranty and is not returnable.